Shipping policy

Shipping Policy

Thank you for shopping with TEAOC.ART! Here are the details of our shipping policy:

Processing Time:
Orders are typically processed within 1-2 business days after payment confirmation.
Custom or personalized items may require additional processing time.

Shipping Methods:
We offer standard and expedited shipping options.

Special Order：
For pre-ordered artworks, please refer to the delivery date provided in the artwork description for accurate shipping times due to exhibitions and other factors.
For select collector's items, large-sized, and unique original artworks, a custom packaging box will be created to ensure the artwork's safety. Shipping duration is approximately 15 days.

Shipping Rates:
Shipping costs are calculated at checkout based on the destination and the selected shipping method.
Free shipping may be available for orders exceeding a certain amount; check our website for promotions.

Order Tracking:
Once your order is shipped, you will receive a confirmation email with a tracking number.
Use the tracking number to monitor the status and estimated delivery date of your package.

Address Accuracy:
Customers are responsible for providing accurate shipping information.
Please double-check your shipping address before completing the purchase.

Delays:
We are not responsible for shipping delays caused by adverse weather conditions, customs, or other unforeseen circumstances.

Lost or Stolen Packages:
Please contact the shipping carrier for assistance if your package is lost or stolen after being marked as delivered.

Returns Due to Shipping Issues:
If an item is returned to us due to an incorrect address provided by the customer, additional shipping fees may apply for reshipment.

Contact Information:
If you have any questions or concerns regarding your order or our shipping policy, please contact us at love@teaoc.art